Return Policy

Should an item not fit you or not be to your liking, simply return the goods to us within 30 days of receipt, free of charge.

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.

Each shipment includes a return label for your convenience. If your package did not include a label, or you need an additional label, please contact our customer service team at

Return Instructions:

  • Pack the return item(s) back in the original packaging
  • Stick the pre-paid return label on the box, making sure to cover all other shipping labels
  • Drop off the package at your nearest Post AT location

  • Return Address:

    Wolford AG
    Wolfordstrasse 1
    A-6900 Bregenz


    As soon as your return is received by us, we will check the goods and arrange the restitution. The refund will be made within 2-4 weeks after receipt of the return.

    If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly.